Escrow & Funds Holding Policy — Servora Enterprise Limited™

Effective date: [Effective date]

1. Purpose

This Escrow & Funds Holding Policy explains the circumstances under which we may temporarily hold user funds, the conditions governing such holds, and the process for release or resolution. By using our services, you agree to the terms set out below.

2. When We Hold Funds

We may hold funds on a temporary basis in the following situations:

• Settlement of transactions pending confirmation from banks, payment processors, or telecom operators.
• Ongoing dispute resolution between users, vendors, or third-party service providers.
• Currency conversion, vendor exchange, or reconciliation of balances.
• Suspicious activity flagged during fraud monitoring or regulatory checks.

Funds held under this policy are not bank deposits, do not earn interest, and are not insured by any government deposit insurance scheme.

3. Holding Terms

• All held funds are subject to KYC/AML verification and compliance checks.
• We may place holds for up to 30 days, or longer if required by law, regulation, or competent authority.
• We maintain accurate records of all held funds and provide transaction statements upon request.
• Where required, funds may be pooled in a designated trust or escrow account, separate from our operational funds.

4. Release & Disputes

Funds are released once the underlying service is completed, a transaction is confirmed, or a dispute is resolved. In case of disputes:

• Funds may remain on hold until both parties provide resolution instructions or until an independent decision is reached.
• We may require documentary evidence to verify claims before releasing funds.
• To request a status update, email support@servoraprise.com.

5. Liability

Our liability in connection with held funds is limited strictly to the actual value of the funds under hold. We are not liable for any indirect, incidental, or consequential losses, including loss of profits, business opportunities, or goodwill.

6. Regulatory & Compliance

In certain cases, we may be required to freeze or release funds in accordance with court orders, regulatory directives, or anti-money laundering (AML) obligations. Users agree to comply with all lawful requests for information during such processes.