Refund & Dispute Policy — Servora Enterprise Limited™

Effective date: [Effective date]

1. General

We aim to resolve disputes quickly and fairly. Refunds and dispute resolutions differ depending on the type of service or product involved. This policy applies across all ServoraPrise Ecosystem™ services unless otherwise stated by law or specific agreements.

2. VTU / Recharge Failures

• Report issues within 24 hours with transaction ID/details.
• We investigate within 72 hours.
• If fault is ours, a refund or credit is issued promptly.

3. POS Transaction Disputes

If you are debited but value not received during a POS transaction:

• Report the issue within 24 hours with the transaction receipt or reference number.
• Resolution may take up to 7 business days depending on bank and network responses.
• If confirmed as our fault, we will refund or credit accordingly.

Fraudulent complaints or misuse may result in suspension and reporting to authorities.

4. Vendor Exchange Disputes

Report within 48 hours with evidence (transaction receipt, screenshots, or bank alert). Response is provided within 3 business days. Resolution typically occurs within 7–14 business days depending on the complexity.

5. Refund Method & Timing

Refunds are typically made to the original payment method unless otherwise agreed. Please allow 5–10 business days for funds to reflect, depending on your bank or payment provider.

6. How to Submit a Dispute or Refund Request

Email: support@servoraprise.com
Subject line: “DISPUTE: [Service]”
Include: transaction details, supporting evidence, and contact information.

7. Legal & Consumer Rights

This Refund & Dispute Policy does not override any mandatory consumer protection rights under applicable laws. Where differences exist, the applicable law will prevail.