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ServoraPrise Vendor Exchange provides conversion services for digital assets (cryptocurrency, gift cards, PayPal funds, airtime, electronic vouchers, and similar instruments) into Naira or other supported settlement methods. We act solely as an intermediary/agent and do not provide financial, investment, or banking advice.
You must be at least 18 years old and legally capable of entering into binding contracts. Valid identification may be required before, during, or after transactions.
Exchange rates and applicable fees are displayed at the point of transaction and may change without prior notice. Rates are subject to market conditions. All conversions are final once confirmed. We are not a bank — funds are not deposits and are not covered by deposit insurance. Market volatility may affect value.
We are required to conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. For identity verification, we may request:
KYC is mandatory for transactions above ₦50,000, for politically exposed persons (PEPs), or where risk indicators appear. Enhanced due diligence may apply for high-value or suspicious transactions.
Settlement is typically processed within 30 minutes to a few hours after successful verification. Where manual processing (e.g., bank transfer) is required, settlement may take up to 24–72 business hours, depending on banking channels or technical delays.
If a transaction fails due to our error, please notify us within 48 hours with proof of payment. We will investigate and either complete the settlement or refund in line with our Refund Policy. Disputes must follow our dispute resolution process.
You may not use our Vendor Exchange services for illegal purposes, including but not limited to: money laundering, terrorist financing, fraudulent activity, sanctioned individuals/entities, or prohibited transactions. Violations will be reported to regulators and law enforcement.
We retain transaction records and KYC/AML documentation for a minimum of 5 years, or longer where required by law. These records may be shared with regulators if legally mandated.
We reserve the right to refuse, reverse, or block any transaction at our sole discretion. Suspicious activity may be reported to the Nigerian Financial Intelligence Unit (NFIU) or other competent authorities.
To the fullest extent permitted by law, our liability is limited to the amount of the transaction in dispute. We are not responsible for indirect, incidental, or consequential losses arising from use of Vendor Exchange services.
General Support: ServoraPrise@gmail.com
Phone: +234 807 719 2550
Compliance & KYC: privacy@servoraprise.com